From email requests
to a clear queue.
- The problem
- A small team receives equipment requests by email, making ownership and status difficult to follow.
- The users
- A requester submits a need; a coordinator reviews and updates it.
- The primary workflow
- Submit a request → review the queue → record a decision → check status.
- Success to evaluate
- Can a requester submit without assistance? Can the coordinator find pending requests and record a decision? These are proposed evaluation questions, not measured results.
- First releaseRequest form, review queue, decision notes, and status history.
- LaterEmail notifications, reporting, and configurable approval steps.
- Outside this scopePurchasing, inventory integration, payments, and mobile store distribution.
