For app questions, bugs, or feedback, email support@atlasitg.com. For an animal-health emergency, contact a veterinarian or emergency veterinary service.
Email FosterMe support ↗What to include
- Your device model and iOS or Android version.
- Your FosterMe version and build number, if available; mention if you use TestFlight.
- What you were doing, what you expected, and what happened instead.
- Whether the problem happens every time, and the steps that reproduce it.
- A screenshot or short recording if helpful, with unrelated personal information removed.
No password or account login is needed. Please do not send sensitive records or photos unless they are relevant to the issue and you choose to share them.
Common questions
Do I need an account? Does data sync between devices?
No account is required. The current app stores records and photos locally and does not provide Atlas-operated cloud sync or a shared multi-device account.
A record or photo is missing. What should I do?
Check whether the animal is archived or hidden by the current filter, then close and reopen the app. If the issue remains, email support with when it started and whether it followed an update, restore, or device change. Avoid deleting, reinstalling, or clearing the app while investigating: those actions may remove the remaining local data. We cannot recreate missing photo bytes or records that have no recoverable copy.
Why can’t I add a photo?
Try selecting the photo again and check available photo or camera permissions in device settings. Limited photo-library access may require selecting the specific image you want to use. Also check available device storage. If it still fails, tell us whether you were taking a new photo or selecting an existing one.
How do I remove my data?
Use available in-app deletion controls for individual records. Archiving keeps the information. To remove all local app data, use your device’s app-and-data deletion controls; iOS offloading retains data. Separately manage photo-library originals and device backups. See the Privacy Policy for details.
Will a device backup restore my records?
That depends on your operating system, backup settings, and what the backup contains. Atlas does not provide a cloud backup service or guarantee device restoration. Keep separate copies of essential care information before moving devices or deleting the app.
The app closes unexpectedly. What should I try?
Close and reopen the app, check available storage, and restart your device. Check the store or TestFlight for an available update. If the issue continues, contact support with the steps and build number. Do not uninstall as an initial troubleshooting step when you need to preserve local records.
Can FosterMe recommend a medication or dose?
No. FosterMe records care information; it does not diagnose, prescribe, or determine safe doses. Follow instructions from your veterinarian or shelter care team.
Privacy requests
To ask about information you sent to support, email support@atlasitg.com with the subject “FosterMe Privacy.” Atlas cannot access local-only app records remotely.
Last updated: October 8, 2026